Terms of service

Last Updated: September 4, 2026

Welcome to VOCCO Superfoods. These Terms of Service (“Terms”) govern your use of thevocco.com (the “Website”) and your purchase of products from VOCCO Superfoods (“VOCCO,” “we,” “our,” or “us”).

By accessing or using our Website, you agree to these Terms. If you do not agree with any part of these Terms, please do not use the Website.

1. Use of Our Website

You may use our Website for lawful purposes only.

You agree not to:

  • Use the Website for any unlawful or unauthorized purpose

  • Attempt to interfere with the security or operation of the Website

  • Copy, reproduce, modify, or distribute our Website content without permission

  • Use our Website to engage in fraudulent or misleading activity

  • Attempt to gain unauthorized access to our systems or other users' information

We reserve the right to restrict or terminate access to the Website if we believe these Terms have been violated.

2. Products and Product Information

VOCCO offers food and nutrition products, including peanut butter, protein oats, protein muesli, and other products that may be introduced in the future.

We make reasonable efforts to ensure that product descriptions, images, nutritional information, ingredients, prices, and other information displayed on the Website are accurate and up to date.

However, product packaging, appearance, availability, ingredients, or other details may occasionally change.

Customers should always refer to the product packaging and label for the most current ingredient, allergen, nutritional, storage, and usage information.

3. Food Allergies and Dietary Information

Our products may contain or come into contact with ingredients that can cause allergic reactions.

Customers are responsible for reviewing the ingredient and allergen information before consuming any VOCCO product.

If you have a food allergy, intolerance, dietary restriction, or other specific nutritional requirement, please check the product label carefully before consumption.

VOCCO products are not intended to diagnose, treat, cure, or prevent any disease or medical condition.

4. Product Availability

All products are subject to availability.

We reserve the right to:

  • Limit quantities of products available for purchase

  • Discontinue products

  • Change product specifications

  • Correct errors in product availability or information

If a product becomes unavailable after an order has been placed, we will contact you regarding the available options.

5. Pricing

All prices displayed on the Website are in Indian Rupees (INR) unless otherwise stated.

We reserve the right to change product prices at any time without prior notice.

A price change will not affect an order that has already been successfully confirmed, except where required to correct an obvious pricing or technical error.

Any applicable taxes, delivery charges, or other fees will be displayed during the checkout process where applicable.

6. Orders

When you place an order through our Website, you are making a request to purchase the selected products.

After placing an order, you may receive an order confirmation by email, SMS, WhatsApp, or another available communication method.

An order is considered accepted by VOCCO when we confirm the order for processing.

We reserve the right to cancel or refuse an order in certain circumstances, including suspected fraud, incorrect pricing, product unavailability, or other legitimate reasons.

If we cancel an order for which payment has already been received, the applicable amount will be refunded according to our refund process.

7. Payments

Payments are processed through the payment methods and third-party payment providers made available on our Website.

You agree to provide accurate and complete payment and billing information.

VOCCO does not normally store complete payment card information. Payment details may be processed by third-party payment providers according to their own terms and privacy policies.

8. Shipping and Delivery

We aim to process and deliver orders within the estimated delivery time shown during checkout or communicated to you.

Delivery times may vary depending on the delivery location, courier availability, weather, holidays, unforeseen circumstances, or other factors beyond our reasonable control.

For complete information about shipping, delivery timelines, and related conditions, please refer to our Shipping & Delivery Policy.

9. Returns, Refunds and Cancellations

Returns, refunds, replacements, and order cancellations are subject to our Refund & Cancellation Policy.

Certain food products may have specific restrictions regarding returns or exchanges due to their nature and food-safety considerations.

Please review our Refund & Cancellation Policy before placing an order.

10. Promotions and Offers

From time to time, VOCCO may offer discounts, promotional codes, special offers, bundles, or other promotions.

Promotions may have additional terms and conditions, including validity periods, minimum order requirements, product exclusions, or usage limits.

Unless otherwise stated, promotional offers cannot be combined with other offers.

VOCCO reserves the right to modify or withdraw promotions at any time.

11. Intellectual Property

All content on the Website, including but not limited to:

  • VOCCO name and branding

  • Logos

  • Product names

  • Product images

  • Photographs

  • Graphics

  • Text

  • Designs

  • Videos

  • Website layout

  • Other original content

is owned by or licensed to VOCCO and is protected by applicable intellectual property laws.

You may not reproduce, copy, modify, distribute, sell, or commercially use our content without our prior written permission.

12. User Reviews and Content

If you submit a review, testimonial, photograph, comment, or other content to VOCCO, you agree that you have the right to provide that content.

By submitting content, you grant VOCCO permission to use, reproduce, display, and publish the content for legitimate business and marketing purposes, subject to applicable law.

We reserve the right to remove content that is unlawful, offensive, misleading, abusive, or otherwise inappropriate.

13. Third-Party Services

Our Website may use third-party services, including payment providers, delivery partners, analytics services, advertising platforms, social media services, and other technology providers.

Your use of third-party services may be subject to their own terms and policies.

VOCCO is not responsible for the independent practices, content, or availability of third-party services.

14. Disclaimer

We make reasonable efforts to provide accurate information on our Website. However, the Website and its content are provided on an “as available” basis.

We do not guarantee that the Website will always be available, uninterrupted, error-free, or completely free from viruses or other harmful components.

Product information should not be considered medical or professional advice.

15. Limitation of Liability

To the maximum extent permitted by applicable law, VOCCO will not be responsible for indirect, incidental, special, or consequential losses arising from the use of our Website or products, except where such limitation is not permitted by law.

Nothing in these Terms is intended to exclude or limit any rights or protections that cannot legally be excluded under applicable law.

16. Force Majeure

VOCCO will not be responsible for delays or failure to perform obligations caused by circumstances beyond our reasonable control, including natural disasters, extreme weather, government restrictions, transportation disruptions, technical failures, strikes, or other unforeseen events.

17. Changes to These Terms

We may update these Terms from time to time to reflect changes to our business, Website, products, services, or applicable legal requirements.

The updated Terms will be posted on this page with a revised “Last Updated” date.

Your continued use of the Website after changes are posted means that you accept the updated Terms.

18. Governing Law

These Terms shall be governed by and interpreted in accordance with the applicable laws of India.

Any disputes arising in connection with these Terms or your use of the Website shall be subject to the jurisdiction of the appropriate courts in India.

19. Contact Us

If you have any questions regarding these Terms of Service, please contact us:

VOCCO Superfoods

68/1523, CM Mathew Brothers Arcade
Calicut, Kerala, India – 673006

Email: support@thevocco.com

Website: thevocco.com